![]() What you’ll need: An Xbox console An active Game Pass subscription The Short Version While on the. To see our complete cancellation policy, see Microsoft Store Terms of Sale. Just follow the steps below to successfully cancel your Xbox Game Pass subscription. Well contact you with updates, or you can check the Refund status tab. When you request a refund, it may take 72 hours to process the request. Provide the reasons for your request and select Next. If you need to change how you're paying for your subscription, see Change the payment method for a Microsoft subscription. Open Order history Select the relevant item and choose Request a refund. To fix any issues, go to Payment options on your Microsoft account dashboard. If it does, we'll let you know when you arrive at Services & subscriptions. If you see Turn on recurring billing instead of Manage, your subscription will expire at the date shown for your subscription and you don't need to do anything else.Ĭheck if a payment method needs to be updated. Make sure you're signed in with the same Microsoft account you used to purchase your subscription. ![]() If you don't see Manage on your Services & subscriptions page, and can't cancel or turn off recurring billing, try the following: Troubleshoot issues if you can't cancel your subscription Tip: If you're a small business owner looking for more information on how to get Microsoft 365 set up, visit Small business help & learning. ![]()
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